Refund policy

Return & Refund Policy

At Auramart.ae, customer satisfaction is important to us. Please read our policy carefully before placing your order.

• We do not offer refunds on any products.
• If the customer receives a damaged, defective, or broken product, we will provide a free replacement.
• The issue must be reported within 24 hours after the order is received.
• Customers must provide clear photos or videos of the damaged product for verification.
• Replacement requests made after 24 hours of delivery will not be accepted.
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement.
• Customers will receive a replacement within 2 days of reporting the issue.
• For replacement requests or support, please contact our customer service team through WhatsApp or Instagram.